At Haven Aura, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you stay with us or interact with our services. We are committed to ensuring that your data is handled responsibly and securely.

Information Collection: We collect personal information such as name, contact details, identification, and payment information when you book a room or register as a guest. We also collect data through online forms, website usage, emails, and other communication channels to improve our services and provide you with a seamless experience.

Use of Information: The information collected is used to provide accommodation services, manage bookings, process payments, communicate important updates, and ensure the safety and comfort of all guests. We may also use anonymized data to enhance our facilities, improve customer experience, and for internal analytics.

Data Protection: Haven Aura implements strict security measures including secure storage, restricted access, and encryption to protect your personal data. Access to sensitive data is limited to authorized personnel only, and we regularly review our security protocols to maintain high standards.

Sharing of Information: We do not sell or trade your personal information. Sharing occurs only when required by law, during emergency situations, or to trusted service providers who help us operate our PG services, such as payment gateways or maintenance partners. All third parties are bound to confidentiality agreements.

Cookies & Online Tracking: Our website may use cookies, web beacons, and other tracking technologies to improve navigation, monitor site usage, and provide personalized content. Cookies help us remember your preferences and optimize your experience. You can manage or disable cookies through your browser settings.

Retention of Information: We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized to prevent unauthorized access or misuse.

GDPR Compliance: If you are a resident of the European Union (EU), Haven Aura complies with the General Data Protection Regulation (GDPR). You have the right to access your personal data, request corrections, withdraw consent for processing, and request deletion of your information. You may also request a copy of the data we hold about you. To exercise these rights, please contact our management directly at privacy@havenaura.space.

Your Rights: You have the right to access, update, or request deletion of your personal information at any time. You may also object to or restrict certain data processing activities. All requests will be addressed promptly in compliance with applicable data protection regulations.

Third-Party Links: Our website may contain links to third-party websites or services. Haven Aura is not responsible for the privacy practices, content, or security of these external sites. We encourage guests to review the privacy policies of third parties before providing any personal information.

Children’s Privacy: Haven Aura does not knowingly collect personal information from children under the age of 18. If we become aware that personal data from a child has been collected, we will take immediate steps to delete it. Parents or guardians should contact us if they believe we have information regarding a minor.

Communication Preferences: By providing your contact details, you consent to receive updates, promotional offers, or notifications from Haven Aura. You can opt out of receiving such communications at any time by contacting our management or using the unsubscribe option provided in emails.

Data Breach Notification: In the unlikely event of a data breach affecting your personal information, Haven Aura will notify affected individuals promptly in accordance with applicable laws. We are committed to taking immediate measures to mitigate risks and prevent future occurrences.

Changes to Privacy Policy: Haven Aura may update this Privacy Policy periodically. Any changes will be published on our website and will become effective immediately. Continued use of our services after updates constitutes acceptance of the revised policy.

By staying with Haven Aura or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We are committed to maintaining your trust and ensuring a safe and secure environment for all our guests.